About the role
As a Metronet UK Provisioning Coordinator your main responsibility will be to manage the end to end provisioning journey by delivering the services and solutions ordered by customers within timescales to suit both the business and the customer. You will be responsible for the management of resources to fulfil new orders from the Sales team, liaising with internal & external suppliers and coordinating Installation delivery in line with Customer requirements. Provisioning Coordinators need extensive knowledge of the organisation in which they work, understanding who the key personnel are (external, internal and suppliers) and the organisation’s aims and objectives.
- Ensure full understanding of order details and customer expectations
- Ordering products and services from 3rd parties
- Co-ordinating delivery of products and services
- Organising installations/appointments and engineers calendar
- Producing relevant documentation for customers at each stage of the process
- Primary contact for customers during ordering & installation stages
- Liaising with clients, suppliers and other staff
- To manage all new installations through to a successful conclusion
It is important that the Provisioning Coordinator has strong Interpersonal Skills, can work well under pressure whilst remaining calm, and being able to think on their feet. You must have the ability to work well with other colleagues to find solutions to any issues and be able to prioritise your work.
Excellent Communication Skills are a must – with the ability to influence people also being essential, as you will need to negotiate with others for time and resources.
A good knowledge of Microsoft Office along with the ability to learn and understand the different software programs used by the company. As we are a Technology company, you are expected to keep up to date with Technology, and have a good overall understanding of Metronet UK product portfolio. An understanding of salesforce would be beneficial.
Being organised and being able to prioritise is essential as our products and services require interaction and have dependencies with 3rd parties to meet deadlines therefore making good use of time and setting goals and deadlines is a must as is being able to meet revenue and profitability targets, & key deadline to aid meet revenues
How to Apply
If you think you have what it takes to flourish as a Provisioning coordinator then email your CV and application letter to email@example.com, due to volume it is not always possible to respond to every application received, you must be eligible to work in the UK to apply for this vacancy.