Our commitment to customer support

All our customers and partners enjoy access to 24/7/365 support.

With 99.95% up-time and proactive network monitoring, problems are extremely rare, but if a Metronet (UK) customer does experience an issue, we promise to fix it within four hours. Because we own our own network and employ our own engineers, it means we always own the resolution and never, ever pass the buck. It’s just the way we like to work.

Contact Our Support Team

phone 0161 822 2580 – 24/7 Support Line

ticket  ticket@metronet-uk.com – For fault reporting, access and service requests

cog  status.metronet-uk.com – Check ongoing maintenance and issues with the network

 Metronet (UK) Network Operations Centre (NOC)

Constant, proactive network monitoring, using enterprise-class network management tools, means Metronet (UK) can offer its customers an unrivalled level of service and complete peace of mind.

Our Support Model incorporates three capabilities:

  • Round-the-clock proactive monitoring of the core network, delivering 99.95% availability
  • Raise alerts and provide fixes using our state-of-the-art systems
  • Often we’ll advise customers of issues that have been identified and fixed before they’re even aware that anything had happened

Metronet (UK) Customer Support team:

We pride ourselves on our exceptional customer service – it’s what sets us apart from our competitors. Every connection is supported by a level of rock-solid service that other operators can only dream about.

  • 24/7/365 response, calls answered within six seconds on average
  • Four-hour fix SLA
  • metronet-uk.com is our portal for service and network incidents, plus general maintenance notifications
Download Our Shared Screen Support TeamViewer:


Metronet (UK) Infrastructure team:

  • Our expert team of network engineers plans and implement core builds and maintenance
  • Support the NOC and Customer Support team, providing rapid response to customer faults

Contact us


Get in touch -

0800 066 2739